Privacy Policy

Privacy Policy

Last Updated: July 19, 2026

Welcome to ExpertAd. This Privacy Policy explains how ExpertAd ("ExpertAd", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit expertad.com (the "Website") or use our ad and social media post creation platform, tools, prompts, and related services (collectively, the "Services").

By accessing or using the Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Services.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: When you register for an account, we collect your name, email address, password, and optionally your company or brand name.
• Billing Information: When you purchase a subscription, our payment processors collect your payment card details, billing address, and transaction information. We do not store full payment card numbers on our servers.
• Content You Create: Text inputs, prompts, brand details, product descriptions, images, and any other material you upload or generate while creating ads and posts through the platform.
• Communications: Information you provide when you contact our support team, respond to surveys, subscribe to our newsletter, or otherwise communicate with us.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, prompts selected, time spent on the platform, click patterns, and referral sources.
• Device and Log Data: IP address, browser type and version, operating system, device identifiers, screen resolution, language preferences, and access timestamps.
• Cookies and Similar Technologies: We use cookies, pixels, and local storage to keep you signed in, remember your preferences, measure performance, and understand how the Services are used. See Section 7 for details.

1.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors (transaction confirmations), analytics providers, and sign-in providers if you choose to register or log in using a third-party account (e.g., Google).

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and authenticate your access.
• Provide, operate, and maintain the Services, including generating ads and posts based on your inputs.
• Process subscription payments, renewals, upgrades, downgrades, and refunds.
• Personalize your experience, including remembering preferences and suggesting relevant templates or prompts.
• Communicate with you about your account, transactions, service updates, security alerts, and support requests.
• Send marketing communications, newsletters, and promotional offers where permitted by law (you can opt out at any time).
• Monitor, analyze, and improve the performance, reliability, and usability of the Services.
• Detect, prevent, and address fraud, abuse, security incidents, and violations of our Terms of Service.
• Comply with legal obligations, enforce our agreements, and protect our rights, users, and the public.

We do not sell your personal information to third parties.

3. How We Use Your Content

Content you input into or generate through ExpertAd remains yours. We process your content solely to deliver the Services to you — for example, to generate, store, and display your ads and posts. We may use aggregated and anonymized usage patterns (not your identifiable content) to improve our prompts, templates, and platform features. We do not use your identifiable content for advertising to others or share it publicly without your permission.

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Contract: Processing necessary to provide the Services you signed up for.
• Legitimate Interests: Improving our Services, securing our platform, and communicating with users, provided these interests are not overridden by your rights.
• Consent: For marketing emails and non-essential cookies, where required. You may withdraw consent at any time.
• Legal Obligation: Where processing is required to comply with applicable law, such as tax and accounting requirements.

5. How We Share Your Information

We share personal information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate the Services, such as cloud hosting, payment processing, email delivery, analytics, and customer support tools. These providers are contractually obligated to protect your data and use it only for the services they perform for us.
• Payment Processors: Subscription payments are handled by third-party payment processors. Their handling of your payment information is governed by their own privacy policies.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
• With Your Consent: In any other situation where you have given us explicit permission to share your information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We also retain information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law (for example, billing records retained for tax purposes) or where data exists in routine encrypted backups, which are purged on a rolling schedule.

7. Cookies and Tracking Technologies

We use the following categories of cookies:

• Essential Cookies: Required for core functionality such as login sessions, security, and account management. These cannot be disabled.
• Preference Cookies: Remember your settings and choices to improve your experience.
• Analytics Cookies: Help us understand how visitors use the Website and Services so we can improve them.
• Marketing Cookies: Used to measure the effectiveness of our campaigns, where applicable.

You can control cookies through your browser settings, including blocking or deleting them. Disabling essential cookies may prevent parts of the Services from functioning properly. Where required by law, we will request your consent before placing non-essential cookies.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information, including encryption in transit (HTTPS/TLS), access controls, secure infrastructure, and regular monitoring.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential. If you believe your account has been compromised, please contact us immediately at hello@expertad.com.

9. International Data Transfers

We operate globally, and your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws. Where we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, commonly used, machine-readable format.
• Restriction and Objection: Request that we restrict processing or object to processing based on legitimate interests.
• Withdraw Consent: Withdraw previously given consent at any time, without affecting the lawfulness of processing before withdrawal.
• Opt Out of Marketing: Unsubscribe from marketing emails using the link in any email or by contacting us.

10.1 For EEA/UK Residents (GDPR)

You have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal data violates applicable law.

10.2 For California Residents (CCPA/CPRA)

California residents have the right to know what personal information we collect, request deletion, correct inaccurate information, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information as defined by the CCPA. We will not discriminate against you for exercising your privacy rights.

10.3 For Residents of India (DPDP Act)

If you are located in India, you have rights under the Digital Personal Data Protection Act, 2023, including the right to access, correct, and erase your personal data, and the right to grievance redressal. You may exercise these rights by contacting us at the email below.

To exercise any of these rights, email us at hello@expertad.com. We may need to verify your identity before fulfilling your request, and we will respond within the timeframe required by applicable law.

11. Third-Party Links and Services

The Website and Services may contain links to third-party websites, tools, or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policy of every site you visit.

12. Children's Privacy

The Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@expertad.com and we will promptly delete it.

13. Marketing Communications

If you subscribe to our newsletter or receive promotional emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us. Even after opting out of marketing, we may still send you transactional or account-related messages, such as billing receipts and service notifications.

14. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no common industry standard for responding to DNT signals, we do not currently respond to them. We will update this policy if that changes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Website. Your continued use of the Services after any changes indicates your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: hello@expertad.com

Website: https://expertad.com

We aim to respond to all legitimate privacy inquiries within 30 days.